Activity Standards
Do activity standards exist?
Does the performer know the desired outputs, (KPIs) and standards?
Do performers consider the standards attainable?
Activity Support
Can the performer easily recognise the input requiring action?
Can the activity be done without interference from other activities?
Are adequate resources available for performance (time, tools, staff, information)?
Feedback
Do performers receive information about their performance?
Is the information they receive, relevant, accurate, timely, specific, understandable?
Skills, Knowledge, Capability
Do the performers have teh necessary skills and knowledge to perform?
Do the performers know why desired performance is important?
Are the performers physically, mentally and emotionally able to perform?
Consequences
Are consequences aligned to support the desired performance?
Are consequences meaningful from the performers perspective?
Are consequences timely?
Review your Performance Management Measures, Measurement, Processes, Skills, Competencies and Reward Structures.